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Bubble Goddess Bath Company :: Policies
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PAYMENTS: Bubble Goddess Bath Co. accepts Visa, MasterCard, American Express, and Discover. Please do not send cash. To send payment by mail please call our order line 1-877-242-2842. All personal checks, business checks, and money orders must clear before product will be shipped. If you pay for an order by check for an item on sale, we MUST receive the payment BEFORE the sale ends. Payments received after sale's end will not be honored or will be considered short payments. We will not ship until payment is made in full. If we receive a “decline” on a credit or debit card payment, we will not ship until the payment has cleared. Bubble Goddess Bath Company makes every attempt to notify the customer if a card declines. It is the cardholder's responsibility to contact their bank to understand why the charge is not being honored by that bank. We do not charge a fee to the cardholder when the card declines.
ORDER CANCELLATIONS: If your order has shipped, we cannot cancel it. Order cancellations incur a $5.00 processing fee, which will be deducted from your refund.
SHIPPING: We pack and ship your order from our main warehouse in Englewood, CO unless otherwise notified. Bubble Goddess Bath Company ships via USPS within the 48 contiguous US states, HI, AK, Puerto Rico, the Virgin Islands. IF YOU WOULD LIKE YOUR ORDER EXPEDITED DURING THE HOLIDAY SEASON, THERE IS a $12.99 FEE IN ADDITION TO REGULAR SHIPPING COSTS FOR THIS SERVICE. THE HOLIDAY SEASON BEGINS December 15 AND ENDS DECEMBER 24. IF YOU HAVE CHOSEN AN EXPEDITED SHIPPING SERVICE, YOU HAVE PAID A PREMIUM TO THE DELIVERY SERVICE, NOT TO Bubble Goddess Bath Company. YOUR CHOICE OF DELIVERY SERVICE LEVEL BEGINS ON THE DAY YOUR ORDER IS SHIPPED BY US, NOT THE DAY YOUR ORDER IS RECEIVED BY Bubble Goddess Bath Co.
ADDRESS CORRECTIONS: Please verify the accuracy of the address information on your order. If the carrier must make an address correction, this delays the delivery of your order by several days, may make the package undeliverable or may incur additional shipping charges.
RETURNS: ALL returns must be authorized by Bubble Goddess Bath Company. Please call Customer Service at 1-877-242-2842 to receive an authorization. We will gladly exchange or reimburse you for the cost of the product.
DAMAGE CLAIMS: Any damage claims must be made within 24 business hours of receipt of your shipment. Please call Customer Service immediately at 1-877-242-2842 if your shipment is damaged. Please do not discard the damaged goods. Defective or damaged merchandise will be replaced with the same product.
DELAYS/BACK ORDERS: We strive to ship all orders within 48 hours of receipt of payment. Occasionally, we experience shipping delays due to unexpected rushes or increased holiday traffic. You will be notified via email if there is a delay or back order.
PRIVACY POLICY: Bubble Goddess Bath Company NEVER sells or rents your information to anyone, ever.
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